Items will not be accepted for return without written/electronic authorization from HandyShapes.com. (a 20% restocking fee may apply at the discretion of HandyShapes.com) Items will be considered for return if they are deemed to be faulty or contain a significant manufacturing defect. Given the nature of the materials and production methods used, minor blemishes or cosmetic inconsistencies between “identical” products are to be expected and are not automatically grounds for return. Returns for reasons such as “the customer changed their mind”, “we want to exchange for a different item”, or “we couldn’t cancel the order in time” are handled on a case by case basis. If an incorrect order is received and determined to be the fault of HandyShapes.com, a correct order will be processed, shipped, and charged to the customer. Return of the original order for the appropriate credit, as determined by HandyShapes.com, will be arranged by HandyShapes.com. HandyShpaes.com reserves the right to handle all other situations not specifically mentioned here on a case by case basis.